Refund Policy

1. Overview

This Refund Policy sets out when refunds are available for purchases made through Peptide House, and the steps required to request one. Please read this policy before placing an order — by completing a purchase, you agree to the terms below.

2. Change-of-Mind Purchases

We’re unable to offer refunds simply because you’ve changed your mind after an order has been placed and processed. Please review your cart carefully — products, quantities, and delivery details — before checking out, as orders can’t be reversed once underway.

3. Items Damaged in Transit

If your order arrives damaged, you may be entitled to a full or partial refund, provided:

The damage is reported within 7 days of delivery You provide clear photos of the damage We’ll supply a prepaid label to return the damaged goods

Each claim is assessed individually, and the refund amount depends on the extent of the damage.

4. Problems With Your Order

If your order is missing items, contains the wrong quantities, or otherwise doesn’t match what you paid for, you may be eligible for a refund. To make a claim:

Contact us within 7 days of delivery Include a clear explanation and any supporting evidence

We’ll review every claim and work with you to reach a fair outcome.

5. Receiving the Wrong Product

If you receive an item that doesn’t match your order, we’ll arrange a straight exchange at no extra cost.

Contact us within 7 days of delivery We’ll provide a prepaid return label Once we receive the incorrect item, we’ll dispatch the correct one

Note: wrong-item cases are resolved through exchange, not a cash refund.

6. Discounted and Sale Items

Items purchased on sale or at a reduced price are covered by the same terms as full-price purchases, with no additional restrictions.

7. Requesting a Refund

To request a refund:

Email support@peptidehouse.com.au Include your order number Describe the issue in detail Attach relevant photos or documents

We aim to respond within 2–3 business days.

8. How Refunds Are Processed

Approved refunds are returned to your original payment method.

Typically takes 5–10 business days to appear Timing may vary by financial institution You’ll receive email confirmation once processed

9. Get in Touch

Questions about this policy? Email support@peptidehouse.com.au.