Shipping Policy

1. Where We Ship

Peptide House currently delivers to addresses within Australia only. All orders are packed and dispatched from our Sydney, NSW facility, with a focus on getting your order to you safely and without unnecessary delay

2. Shipping Options and Costs

We offer the following delivery options at checkout:

Shipping Method	Cost	Estimated Transit
Standard	$10.00	3-7 business days
Express	$15.00	1-3 business days
Express (Free)	Free on orders $200+	1-3 business days

Any order totalling $200 or more automatically qualifies for free Express shipping anywhere in Australia , no code needed, it’s applied at checkout.

3. Order Processing

Orders are generally packed and handed to the carrier within 1–2 business days of your payment clearing. Orders placed on a weekend or public holiday begin processing on the next available business day. During busier periods, processing may take a little longer, if that happens with your order, we’ll reach out to let you know.

4. Estimated Delivery Times

The timeframes below start from the day your order is dispatched, not the day it was placed:

• Sydney (same day): Orders placed before 1pm ship same day, arriving same day or next day depending on your suburb
• Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide): 3-5 business days standard
• Regional areas: 5-7 business days standard
• Remote locations: may take longer depending on carrier access

These are estimates only. Delays caused by weather, public holidays, or carrier disruptions are outside our control and may occasionally push delivery beyond these windows.

5. Tracking Your Order

As soon as your order leaves our facility, you’ll receive a dispatch email with your tracking number. Use this to follow your delivery directly through the carrier’s tracking page.

6. Delivery Restrictions

We currently ship within Australia only and don’t offer international delivery. Express shipping can’t be sent to PO Boxes. If your address is a PO Box, please select Standard shipping at checkout.

7. Delayed or Missing Deliveries

If your order hasn’t arrived within the estimated window, get in touch and we’ll follow up with the carrier on your behalf. If your order is marked as delivered but you can’t locate it:

• Check around your property, including any side or back entrances
• Check with neighbours or a building reception/mailroom
• Look for a card or safe-drop notice left by the driver
• Contact us within 7 days so we can lodge a formal investigation with the carrier

8. Incorrect Shipping Details

Please double-check your delivery address before submitting your order. We’re not able to take responsibility for orders sent to an address entered incorrectly at checkout. If you spot a mistake shortly after ordering, email us straight away at support@peptidehouse.com.au and we’ll do our best to update it before dispatch.

9. Contact Us

For anything shipping-related, reach out to: List:

Email: support@peptidehouse.com.au Address: PO Box 206, Rose Bay, NSW, 2029